Payments and Insurance claims We do try to ensure that all aspects of your pet’s treatment at ChesterGates are looked after as efficiently as possible including the financial aspects. When you come for your initial consultation, the vet will give you an estimate of costs for any further recommended investigations and/or treatment. We would prefer that you pay for your pet’s treatment at the time of discharge. We will aim to make this as simple as possible for you by having a detailed invoice ready for you on departure. Cash, debit and credit cards are accepted both in person and over the telephone. Please note we are not able to accept payment from American Express, Solo, Diners cards or cheques. If you are not insured, you will be required to settle your pets account in full on discharge. If your estimate is over £2000, you will be required to pay a 50% deposit. If you have any payment concerns, please contact our accounts department before your appointment. Insurance: Our preferred method is for you to settle your full balance upfront and claim back from your insurance for them to reimburse you. If you wish to make a direct claim, please complete our Pre-insurance form attached to your welcome letter and return to [email protected] before your appointment. We charge a £21 admin fee to process your claim direct and a £10.50 per continuation claim. If your insurance do not settle your claim for any reason, you are liable for paying your account balance in full. 7
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