When you arrive for your appointment Arrival Please arrive at reception approximately 15 minutes before your appointment. Our receptionists will complete the registration documents and insurance claim forms with you. We will show you where the refreshments are so you and your pet can relax in the waiting room for your appointment time. Your consultation with the veterinary surgeon will last between 30-45 minutes and they will carry out an extensive examination, explaining to you in an open discussion their recommendations and a treatment plan. They will provide an estimate of the treatment costs and together you will work out your desired course of action. You may wish to make some notes and questions beforehand about your pet’s condition or symptoms to discuss with the veterinary surgeon in your consultation. Hospitalisation If your pet requires further diagnostic work or procedures, they will then be admitted to the hospital. The practice is staffed 24 hours a day by veterinary surgeons and qualified veterinary nurses. You will receive regular updates regarding your pet’s progress during their stay and you can call the hospital anytime if you are worried. We do realise that having a sick or injured pet is very stressful and we are here to help you. Please telephone reception if you have any queries or concerns about your visit to ChesterGates. Our friendly and reassuring reception and customer care team is always ready to help. 5
RkJQdWJsaXNoZXIy NDMwODk0