The admission process and reception of my father to Mossman House was head and shoulders above what we had experienced before. The communication with me about his admission was great, both professional and courteous. I have been impressed with all staff, all have made the effort to introduce themselves and have been available to chat with me about anything concerning my father and his care. Family Member We found the admissions process simple. This really helped at such a stressful time for mum. So far, every staff member has been superb. Certainty, the staff in Mossman house are, but also Reception, the Maintenance man, well everyone. Nothing is too much trouble and all is with Mum’s best interests at heart. I can’t offer any comments for improvement because so far Vida Court is wonderful. Family Member The whole team at Vida Hall are devoted to the care and wellbeing of residents and also the wellbeing of their families. I truly believe that if we had not moved our mum to Vida Hall when we did, she would not be with us today. The lengths the Vida Hall team go to in providing regular and quality activities to stimulate the minds of residents is above and beyond, they are amazing. Family Member Dad has been at Vida Grange just over two months with virtually no issues, compared to previous homes where we would be getting multiple daily phone calls with issues and problems. Vida Grange really knows how to deal with complex behaviours, they truly understand dementia and the person behind it. Family Member
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